Privacy Policy | Poolbase

1. Introduction

Poolbase ("we", "our", or "us") operates the Poolbase platform, including the owner portal, player app, and associated services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

Personal Information

Name and phone number (M-Pesa payments)
Email address (when using card payments)
Store and business details (for owners)
Game session data and transaction references

Automatically Collected Information

Device information and IP address
Usage data and analytics
Payment transaction metadata

3. How We Use Your Information

• To process M-Pesa and card payments
• To manage pool table bookings and game sessions
• To provide customer support and respond to inquiries
• To improve our services and analyze usage
• To send important updates and notifications

4. Data Sharing

We do not sell your personal data. We may share information only in the following cases:

With Payment Providers: M-Pesa and Paystack for transaction processing
With Store Owners: Limited data needed to operate their pool tables
Legal Requirements: When required by Kenyan law or court order
Service Providers: Trusted partners who help us run the platform (under strict agreements)

5. Data Security

We implement industry-standard security measures to protect your information, including encryption of sensitive data, secure payment processing, and regular security reviews. However, no system is 100% secure.

6. Your Rights

You have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Withdraw consent where applicable

7. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Poolbase Ltd

Nairobi, Kenya

Chat with us on WhatsApp

This Privacy Policy is governed by the laws of Kenya. We may update this policy from time to time. Continued use of our services after changes constitutes acceptance of the updated policy.